Sh400.10.1240: Please Check Your Payment Information and Try Again.

Set payment issues on your account

If you endeavour to buy something on Google Play merely your payment is declined or won't process, try the steps below.

If y'all've bought something then have a problem with or question about it, see problems with in-app purchases or returns and refunds for Google Play purchases.

Verify your payment info

Your payments profile might be deactivated. To reactivate your profile, submit your payment data.

1. Sign in to Google Pay.
2. At the top, select Alerts .
3. If you have a ruby-red alert, enter your payment information and look for the team to respond.

   

4. Check your email for the review results.

Try to pay with a different payment method

If there's a problem with one payment method you can try paying with a unlike one.

1. On your Android phone or tablet, open the Google Play Shop app .
2. Go back to the item you lot want to purchase & tap the cost.
3. Tap the current payment method.
4. Choose a dissimilar payment method or add a new one.
5. Follow the onscreen instructions to complete your purchase.

Fix credit and debit menu errors

There may be a problem with your credit or debit card if you encounter one of the post-obit error messages:

• "Unable to process payment: low carte balance"
• "Unable to complete transaction. Delight use some other form of payment"
• "Your transaction cannot exist completed"
• "Unable to complete transaction: expired menu"
• "Correct this card info or endeavour another menu"

To fix these errors, try the following steps:

Make sure your card & address data is upward to date

Expired credit cards or old billing addresses are a common reason for payments not to piece of work properly. To update this information employ Google Payments:

Remove or update expired cards

Expired cards crusade payments to be declined. To update expired cards:

1. Sign in to https://pay.google.com with your Google Account.
2. Find the payment method you are trying to apply for the purchase.
3. Cheque the expiration date of the payment methods listed.
4. Remove or update any expired payment methods.

Check that your card address matches the accost in Google Payments

If your credit card is registered to a different address that can cause the payment to be declined. Check the zip code matches your current address.

1. Sign in to https://pay.google.com with your Google Account.
2. Find the payment method you are trying to use for the purchase.
3. ClickEdit.
4. Check that the address listed matches the billing address of your carte du jour.
5. If needed, update the address.

Then, try your buy once again.

Submit any actress information that is requested

If the error message is followed past instructions for submitting boosted information to Google, please submit it. We volition non be able to process the transaction on your account without this information.

Check you have sufficient funds for the purchase

Sometimes a transaction is declined because of insufficient funds. Check your account to make sure y'all have enough to complete the purchase.

Contact your bank or card issuer

Your card may accept specific restrictions which crusade the transaction to be declined. Contact the institution that issued your carte du jour to ask near the transaction and see if they know the reason for the decline.

Set errors with other payment methods (direct carrier billing, online cyberbanking, Google Play Residue, Gift Cards, and more)

If yous run into "Your payment was declined due to an issue with your account"

If you see this message, it might be considering:

• We saw a suspicious transaction on your payments profile.
• We need a little more information to protect your account against fraud.
• Nosotros need a little more data to comply with EU law (Customers from European Union member states only).

To assistance fix these issues:

1. Get to the payments center.
2. Take action on whatsoever errors or requests in the payments center.
   • Yous might need to verify your identity earlier yous tin purchase anything through your Google Account.
3. Make sure your name, accost, and payment information are up to date.

If you are trying to pay by direct carrier billing (pay through your mobile service provider bill)

If y'all're having trouble paying through directly carrier billing, effort the following:

• Make certain you're continued to your carrier network, directly or by wi-fi.
• Make sure you've added direct carrier billing as a payment method.
• Brand sure you're using the local currency.

If you still have problems, contact your mobile phone service provider for assistance.

If you lot can't add a payment method or have a problem with a different payment method

If you're having a trouble with a different payment method, go to Google Payments to fix the issue.

1. Sign in to https://pay.google.com with your Google Business relationship.
2. Await for whatever notifications or requests for information & provide anything that'south asked for.
3. Check that your address is upwardly to date.
4. Check that the payment methods listed are the ones y'all want to utilize.

Card is grayed out & says "verify on pay.google.com"

Your menu was reported as stolen. You must verify the bill of fare before you can employ it over again:

1. Become to pay.google.com and sign in to your account.
   1. If yous accept multiple accounts, sign in to the business relationship with the grayed-out menu.
2. Click Payment methods.
3. Next to the bill of fare that says "Verification needed," click VerifyCharge card.
4. Inside 2 days, you'll observe a temporary charge on your card argument along with an eight-digit code.
5. To complete verification, go to pay.google.com and enter the 8-digit code.

If you try to verify the payment method again:

1. Ostend which card y'all desire to verify.
2. Check how long ago you tried to verify your carte.
   • If less than 2 days: Look upward to 2 days.
   • If more than 2 days: Check your carte statement. You should discover a temporary charge from Google chosen "GOOGLE Exam," with an 8-digit code.

Card is grayed out & says "card is ineligible"

You tin't use this menu for this purchase. Try to make the purchase again with a dissimilar card.

If the card you lot want to use isn't listed, follow the on-screen instructions to add a new card.

If you employ dual SIM menu devices

Check if the correct SIM card is in slot ane and remove whatever SIM card from slot 2.

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Source: https://support.google.com/googleplay/answer/1267137?hl=en&co=GENIE.Platform%3DAndroid

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